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| Review Guardian | Silver | Gold | Platinum | |
|---|---|---|---|---|
| Silver: Technology Platform | ||||
| Email alerts for all new reviews | * | * | * | |
| Review monitoring with daily email alerts for all negative reviews | * | * | * | |
| Monthly reports showing online review volume, score, & history | * | * | * | |
| Reports filtered by positive and negative reviews; Organized by review site | * | * | * | |
| The use of customizable response templates for both positive and negative reviews | * | * | * | |
| Increase volume of positive reviews | * | * | * | |
| Ability to request reviews from your customers | * | * | * | |
| Gold: Online Review Management | ||||
| Our team provides a branded mobile application for your tablet to collect reviews | * | * | ||
| Our team creates keyword optimized videos specific to your industry | * | * | ||
| Our team provides a custom landing page connected to your online reviews | * | * | ||
| Our team helps manage the process of requesting reviews from your customers | * | * | ||
| Our team responds to negative reviews posted | * | * | ||
| Our team makes sure you’re listed in up to 10 review sites | * | * | ||
| Our team creates and optimizes your profiles on review websites | * | * | ||
| Platinum: Review & Social Media Management | ||||
| Our team creates and optimizes your social media profiles (Facebook, LinkedIn, Twitter, Foursquare, Google+) | * | |||
| Our team fascilitates original reviews from your customers | * | |||
| Our team contacts you if any major issues are found in online reviews or social media | * | |||
| Our team submits and optimizes your listing up to 30 review websites | * | |||
| Our team optimizes your Google Maps listing | * | |||
| Our team monitors Google Local & review activity daily | * | |||
| Our team creates unique and personalized content designed for your review websites | * | |||
| Our team shares all positive reviews to your social media accounts (Facebook, LinkedIn, Twitter) | * | |||
| Phone tracking system with reports (3 Phone Numbers for Tracking) | * | |||
| Advice, Support, & Training | * | |||
| SLAs on response times & satisfaction | * | * | * | |
| Interface & usability assistance | * | * | * | |
| Staff training videos and guides | * | * | ||
| Access to a reputation consultant for any questions or issues | * | * | ||
| Reputation Shield | Starter | Advanced | Professional | Enterprise |
| Add-ons | ||||
| Social media management and engagement (LinkedIn, Facebook, Twitter, Youtube, Google+, Yelp, Foursquare) | 2 | 3 | 4 | 8 |
| Third party promotion on high authority networks like high traffic blogs and news websites | 2 | 5 | 10 | 30 |
| Consistent publication of unique content aligned with local marketing strategy | 5 | 10 | 20 | 50 |
| Custom industry related one page micro-site or landing pages (ie. www.industrykeyword.com) | 1 | 2 | 6 | 12 |
| Local link fortification and publishing on related industry author websites (blogs) | * | * | * | * |
| Local optimization increasing local reputation visibility with structured data (Google Rich Snippets) | * | * | * | * |
| Monthly transparency reports outlining service process | * | * | * | * |
| Direct access to reputation expert | * | * | * | * |